Returns & Exchange Policy

Effective Date: July 22, 2026

At Anitrends Jewels, we are committed to providing quality products and a satisfying shopping experience. Every order is carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete order, we are here to assist you in accordance with this Returns & Exchange Policy.

Please read this policy carefully before placing an order.

Business Information

Business Name: Anitrends Jewels

Business Owner: Rohit

Business Address:

26B Third Floor, Desh Bandhu Gupta Road,
Block 26B, Dev Nagar, Anand Parbat,
Karol Bagh, New Delhi, Delhi – 110005, India

Customer Support Number: +91 8595399028

Email: anitrendsofficial@gmail.com

Our Return & Exchange Policy

Due to the hygienic, fashion, gifting, and delicate nature of artificial jewellery, hair accessories, and curated gift hampers, we maintain a strict Returns & Exchange Policy to ensure fairness for all customers.

Returns or exchanges will only be considered for genuine issues that meet the conditions mentioned below.

🚨 Mandatory Unboxing Video (Required for All Claims)

A clear and continuous unboxing video is mandatory for every return, exchange, replacement, or missing-item claim.

This requirement helps us verify the condition of the parcel at the time of delivery and protects both our customers and our business from fraudulent or unverifiable claims.

The unboxing video must:

Start before opening the sealed parcel.
Clearly show the courier shipping label.
Show that the package is completely sealed before opening.
Record the entire unboxing process in one continuous video.
Be recorded without any cuts, pauses, edits, or transitions.
Clearly display all products received inside the package.
Clearly show any damage, defect, incorrect product, or missing item (if applicable).

Please Note:

Edited or incomplete videos will not be accepted.
Videos recorded after the package has already been opened will not be accepted.
Photographs alone are generally insufficient for verification.
CCTV footage, screenshots, or images cannot replace the required unboxing video.

Failure to provide a valid continuous unboxing video may result in the rejection of your return, exchange, replacement, or refund request, as verification may not be possible.

Eligible Reasons for Return or Exchange

Returns or exchanges may be approved only in the following situations:

You received the wrong product.
You received a damaged product.
You received a defective product.
An item is missing from your order.
You received a product with a manufacturing defect.

All requests are subject to verification by our support team.

Return & Exchange Request Timeline

Any return or exchange request must be reported within 24 hours of the delivery of your order.

Requests submitted after 24 hours of delivery may not be accepted.

To initiate a request, please email us at anitrendsofficial@gmail.com or contact us on +91 8595399028 with the following:

Order Number
Full Name
Registered Mobile Number
Clear description of the issue
Mandatory continuous unboxing video
Supporting photographs (if requested)

Conditions for Approval

To qualify for a return or exchange, the product must:

Be unused and unworn.
Be in its original condition.
Be returned with all original tags, labels, accessories, and packaging.
Not show signs of use, damage, alteration, or mishandling by the customer.
Pass our quality inspection after being received.

Approval of any return or exchange request is solely at the discretion of Anitrends Jewels after verification.

Non-Eligible Cases

Returns, exchanges, replacements, or refunds will not be accepted in the following situations:

Change of mind after purchase.
Product no longer required.
Ordered by mistake.
Preference for a different colour, design, or style.
Minor colour variations caused by photography, lighting, or screen settings.
Minor packaging differences that do not affect the product.
Normal wear and tear after use.
Damage caused by misuse, improper handling, water, perfume, chemicals, or negligence.
Products returned without original packaging.
Claims raised after 24 hours of delivery.
Failure to provide the mandatory unboxing video.
Refusal to cooperate during the verification process.
Delays caused by courier companies or circumstances beyond our control.

Return Shipping Charges

If a return or exchange request is approved, the customer is responsible for paying all applicable return courier or reverse shipping charges, unless otherwise approved by Anitrends Jewels or required under applicable law.

If the courier partner collects any amount for returning the parcel, that amount must be paid directly by the customer.

Return shipping charges are non-refundable and will not be reimbursed.

Inspection Process

Once the returned product reaches our facility, our Quality Assurance team will inspect it to verify:

Product condition
Original packaging
Reported issue
Compliance with this policy
Unboxing video and supporting evidence

Based on this inspection, the return, replacement, exchange, or refund request will be approved or declined.

Replacement Policy

If your request is approved and the product is available in stock, we will arrange a replacement.

If the same product is unavailable, we may, at our sole discretion:

Offer a similar product of equal value, or
Process an eligible refund.

Refund Policy

Refunds are issued only after the return request has been approved and the returned product has successfully passed our quality inspection.

Approved refunds will be processed to the original payment method used during purchase.

Please allow approximately 5–7 business days for the refund to be initiated after approval. The actual credit timeline may vary depending on your bank or payment service provider.

Shipping charges, COD charges (if applicable), gift wrapping charges, convenience fees, and return courier charges are generally non-refundable, unless otherwise determined by Anitrends Jewels or required by law.

Right to Refuse Requests

Anitrends Jewels reserves the right to refuse any return, exchange, replacement, or refund request if:

The policy conditions are not met.
The mandatory unboxing video is missing or invalid.
Fraudulent activity is suspected.
The returned product is found to be used, damaged by the customer, or incomplete.
False or misleading information has been provided.

Our decision after verification shall be final.

Contact Us

For any return or exchange queries, please contact: